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FAQs

Orders, Shipping & Delivery

It generally takes 24-48 hrs (working days) for us to process and dispatch your order.

Standard processing times for orders are within 24-48 hours (working days). If still it's not dispatched, then you can contact us and our team will provide you with the update.

The usual delivery time for all the areas are as below :-

  • – In Victoria, approximately 8 – 13 working days
  • – In NSW, SA, ACT, QLD, approximately 10 – 15 working days
  • – In WA, NT and TAS, approximately 12 – 19 working days

*If courier people are busy in particular route then could be further delays.

We have an option to add Delivery Notes while placing the order. You can either provide a special instruction or mention the safe place/location to safely drop the order.

Once the order is dispatched, we cannot change or update the address.You need to carefully put & review your details while placing the order.

Sorry once the order is placed, we cannot amend or add new items to it. Unfortunately, we cannot add items, exchange or amend the orders.

You need to contact us immediately via Live chat, Email or Whatsapp Messages. We will try our best to updates it, but due to auto sync system, we cant gurantee that we can change the order.

You can track your order through the tracking provided to you to check it's status. For more details, you may contact us at [email protected] and our team will respond you asap.

We dispatch the items simultaneously, but an individual parcels, so chances are there that they might get separated during transit. Please allow few more days to get other parcels delivered.

If you have received wrong order then you can let us know by contacting us via Email, Live Chat, Whatsapp messages Or Facebook and our support team will immediately respond you and will help you resolve the issue asap.Also you need to provide the clear photos of the wrongly received product.

Sorry, we do not have express shipping option yet. We have standard delivery time frame for different areas.

We use multiple courier partners to deliver orders as efficiently and effectively as possible.

CURRENT LIST OF COURIERS :-

Sorry, once the order is placed, it cannot be cancelled as we do not take much time to process the order.

If you still do not need the order then you can reject the delivery. If the item is delivered, and is not wanted, we can arrange return of the item also. Please check our returns policy.

Yes, you can provide instructons for delivery in the delivery note while placing the order.

You might see the order is dispatched from warehouse but the tracking still shows invalid or no results appear.

We suggest you to please kindly wait for the below stated no. of days for your state:-

  • VIC - 1-2 business days
  • NSW - 2-4 business days
  • SA - 2-3 business days
  • QLD: 2-4 business days
  • WA: 4-6 business days
  • TAS: 1-2 business days
  • NT: 4-6 business days
  • ACT: 2-3 business days

Yes, we can place the order and send the invocie on your behalf if you want to pay via Bank Transfer payment option.

If received damaged or faulty product then please do contact us immediately via Email, live chat, whatsapp messages & facebook etc.

Please share the photos & small video of showing the issue as well & our support team will respond to you asap and will help you resolve the issue.

To check the shipping cost, simply put your postcode on the product page and it will automatically calculate and show the shipping cost. You can also contact us with your postcode and product details and we will check and confirm you the shipping cost

shipping cost

The order confirmation is sent to you immediately after placing the order via auto-mail.

Please check your email spam folder, you might found there or you might have enter wrong email ID.

You can contact us with your Full name and address so we can confirm the order for you and resend the email with updated email ID.

Shopping Online

You just need to search the products you want, choose them, select the quantity and add them to cart.

Once the items are added to cart, you can click on proceed to checkout and then choose the payment option acording to your convenience and proceed to pay.

Voila! your order will be placed successfully. For Example:

Step-1

Add To Cart Product

Step-2

Click Cart Icon
Click Checkout Button

Step-3

Fillup Your Details

Step-4

Click Place Order Button

Sorry, we are exclusively an online store and do not provide pickup facility.

You can go to the product page and enroll yourself by putting your email id to waiting list to get new stock arrival notification via email.

As an Australian business, we do our very best to bring you the lowest possible prices and on occasion we do run further sales and promotions.

We cant gurantee on price match, but there's no harm to check with us.

Buy Now Pay Later Options:- Afterpay, Humm, Zippay, Laybuy, Wizit (Wizpay), Klarna, Paypal

Pay Now Option:- Bank Transfer, Stripe, Google pay, Apple Pay, Paypal, Helloclever.

We are exclusively an online store and do not have a showroom to visit in person.

Please go to cart page & click on 'X' button of the item you want to remove at the cart page and it will be removed from there.

Cart
Remove Cart Item

The live chat option is available at the bottom right corner of the page and is available during *Mon-Sat till 9:30 PM AEST.

You need to login to My Account and click on the reward points tab on the dashboard page and you will get the current status of your reward points.

My Account

You will get the option for using it at the checkout. The minimum reward points should be 100 to use it.

rewards-point

The price shown on our online store will be applicable and we do update the pricing regularly as per the specified ongoing sale, plus if it's updated by the supplier.

No, you can only use 1 coupon code at a time.

Of course yes, you just need to put the billing address as your's and the shipping address of the person you want to send gift.

Also, we do not send any physical invoice with the product so you do not have to worry about it.

The assembly manual is sent with the product itself. You can simply follow the instructions from it and get it installed. If you have any problem you can contact us, we will ask our supplier and simplify as much as we can and if any video available, we can also forward it to you

If you face any kind of technical issue in placing the order, you can immediately contact us via live chat, email or whatsapp messages. Our team will look into it and will solve the issue asap. Also please send us the screenshot to understand it better, if possible.

For your ease and convenience, we have provided dimensions of every product which clearly specifies the length, width & height of the product. You can measure the space accordingly.

You can subscribe to our newsletters which will keep you updated for the special sale & promotions on the products. Also follow us on our social media platforms.

Sorry, we only deliver through our courier partners only and do not accept third party pickup at all.

Return Or Exchange orders

We can arrange the return of the product, provided it must be in original packing.

We will than provide you the store credit after returning the product back to us and then you can use it to make your next purchase.

* Return charges will be incurred in case of change of mind (return policy)

Yes you can. Product must be in original packing & you need to contact us via Email, Live Chat, whatsapp messages or Facebook and let us know you want to return the product along with the reason and photos of the product. Our support team will get back to you & help you out accordingly.

*In case of change of mind, return charges will be incurred.

We can arrange for the return but for return in case of change of mind, it will incur the return cost which will be calculated by the warehouse team in coordination with the courier company & will let you know.

On approval from your end, we will send you the return postage stamp for returning the shipment back to our warehouse and also can send you the return address to post it back to us, if needed.

Moreover, we equally need the confirmation from your end, that the product is still in the original packaging by sending a photograph of the same. On receiving the shipment back to the warehouse & inspected by team, we will initiate a refund by deducting the agreed return cost via the original payment made.

Refunds

The refund normally takes 1-3 business days to process from the account team, once approved. It takes a few days to receive the refund to your account, depending on your bank.

The refund is always processed via the original mode of payment used to place the order in 1-3 business days, once approved.

We will apply for a refund via original payment mode and you can login and check to your BNPL account and see the refund there. Your BNPL payment provider will refund your bank account, if any amount needs to be refunded to you.

Products

You can go to the product page and put your email id in the waiting list. Once the product comes back in stock, our automail system will notify you via automail.

We have a 12 months warranty on all products and 3-6 months warranty on electronic parts.

You can claim the warranty anytime within warranty period. You just simply need to contact us via Email, Live chat, Whatsapp messages only or Facebook. Share the issue with the product, along with some photos & videos and support team will help you out to

Shopy Coins

We're happy you are here. We would love to reward you with Shopy Coins for your every transaction.

You get 1000(Worth $10) Shopy Coins for just signing up with us!

You can use your Shopy Coins to pay for your next purchase on Shopy Shop. Shop Now!

No, there is no expiry on your earned Shopy Coins for now. But if any changes in the terms & conditions, we will updates our terms and conditions on our website, shopystore.com.au

There is no minimum order value to use your Shopy Coins

Yes, ofcourse. You can use both simultaneously.

No, earnings and benefits at Shopy Shop are unlimited.

No, our digital wallet is a medium that allows us to process instant rewards and refunds and make your experience easy and seamless.

No. Your Shopy Coins are non transferable.

You earn Shopy Coins worth 100% of order value on each purchase done on Shopy Shop.These coins get credited to your wallet after the return period of that order is over.

Benefits
  • 100% usage of Shopy Coins on every purchase.
  • Special Offers :- Earn promo codes, deals & much more.
  • Rewards - Get rewards on each transaction you do.

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